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Re-stock coming soon. All purchases from 30€ around Benelux.
Re-stock coming soon. All purchases from 30€ around Benelux.
Re-stock coming soon. All purchases from 30€ around Benelux.
Re-stock coming soon. All purchases from 30€ around Benelux.
It is recommended that the package is delivered to an address where it can be received and signed for; otherwise, your product will be sent back to us and our customer support team will be in contact with a re-scheduled delivery. Please keep an eye out for an confirmation.
You are responsible for inspecting your delivery when it is received. Any defects, although rare, must be reported within 1-2 days of delivery.
We unfortunately do not accept exchanges due the legal handling of food.
Cancellation requests are not accepted. If you believe that your order is eligible for a cancellation, you must contact us through the chat app on the bottom right. This means notifying us before the scheduled dispatch time in order to give us time to communicate the change with our warehouse team. Kindly note that we we do not accept a cancellation when your order is prepared for dispatch.
At Hungry Mouse, we are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience.
That said, we unfortunately don't accept returns on our products. We recognize that sometimes mistakes may happen. If for any reason we deliver a service or product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please use this link HERE to start your return. Use the chat box on the bottom right if you have further questions. We will be in contact with you after your return request.
If your return has been accepted, all items must be returned in saleable condition or unopened with all packaging/hygiene seals intact. Items must be returned to us 10 days of your receipt. If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
We are sorry to hear that you have not received your entire order. We are all humans! Please contact us by using the chat icon on the bottom right immediately if you believe we have not packed your order correctly. Expect a reply within minutes.
