Hungry Mouse

Hungry Mouse is re-stocking it's products in September. Keep updated by signing up with our newsletter.

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Delivery & Returns

SHIPPING DETAILS 

Hungry Mouse offers deliveries all around the Benelux. Therefore, we can provide you a fantastic delivery service that enables you to receive your granola fresh and ready for your breakfast. Please keep in mind that you will always receive fresh products. Please BARE in mind that delays may occur due to higher demand and seasonal days.

We currently provide the following shipping options in Benelux:

 Standard Rate 2-3 Days

6,50€

Priority 1-2 Days

12,50€

 

We also provide local delivery services in Brussels Belgium within 24 hours before your next breakfast. Please choose the services during your checkout. At a charge of 7,50 € per delivery.

  • We currently only deliver to the Benelux. We deliver with the highest excellence and try to be as timely as possible. 
  • It is not possible to specify an exact delivery time on STANDARD. You will receive a text from our carrier with a timeslot on the day of delivery.
  • All of our products are delivered fresh and chilled to the address stated at checkout and must be stocked properly upon arrival. Once the products are delivered, we cannot be held responsible for products that are left to spoil or be stolen.

 

Receipt of Delivery

It is recommended that the package is delivered to an address where it can be received and signed for; otherwise, your product will be sent back to us if no one can sign for delivery and re-delivery will be done at the customer's expense.

You are responsible for inspecting your delivery when it is received. Any defects, although rare, must be reported within 3 hours of delivery to be considered for refund or replacement. 

 

Cancelations

Cancellation requests for orders placed must be submitted by contacting our customer service team right away. This means notifying us before the scheduled dispatch time in order to give us time to communicate the change with our warehouse team. Kindly note that we may not be able to guarantee the cancellation outside of this time window. 

 

RETURNS ON ORDERS

At Hungry Mouse, we are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience. 

 

That said, we recognize that sometimes mistakes may happen. If for any reason we deliver a service or product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please provide our customer service team a description of the issue so we can fully look into the problem. 

 

Ambient Items (Non-Chilled Products): Items must be returned in saleable condition or unopened with all packaging/hygiene seals intact. Items must be returned to us within fourteen days of your receipt. If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Also note that you will be responsible for the cost of returning the item if it is not faulty.