You can only purchase a product with the total amount being above 15€
It is recommended that the package is delivered to an address where it can be received and signed for; otherwise, your product will be sent back to us and our customer support team will be in contact with a re-scheduled delivery. Please keep an eye out for an email.
You are responsible for inspecting your delivery when it is received. Any defects, although rare, must be reported within 3 hours of delivery. We unfortunately do not accept exchanges due to increase in orders.
Cancellation requests are not accepted. Orders placed must be submitted by contacting our customer team right away. This means notifying us before the scheduled dispatch time in order to give us time to communicate the change with our warehouse team. Kindly note that we we do not accept a cancellation when your order is prepared for dispatch.
At Hungry Mouse, we are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience.
That said, we recognize that sometimes mistakes may happen. If for any reason we deliver a service or product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please provide our customer team a description of the issue so we can fully look into the problem.
If your return has been accepted, all items must be returned in saleable condition or unopened with all packaging/hygiene seals intact. Items must be returned to us 10 days of your receipt. If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
For exact information on delivery, please refer to this page.